At Lights Out, each murder mystery case is designed as a narrative experience containing story materials, fictional evidence, and interactive elements.

Because our products include sealed or resealable case materials, we are unable to offer refunds once an order has been opened, accessed, or used in any way. This helps ensure the integrity of the experience for all customers.

You may be eligible for a refund or replacement if:

Your order arrives damaged or incomplete.

You receive the incorrect item.

Your package is lost in transit.

If any of the above occur, please contact us within 7 days of delivery with your order number and clear photos of the issue, and we’ll be happy to help.

Non-refundable items include:

Opened or used mystery cases.

Digital content once accessed or downloaded.

Items returned without prior approval.

*All cases are fictional and intended for entertainment purposes only.*

For help with an order, please contact us at lightoutcases@gmail.com.